Articles

Contact Center Modernization in the Banking Industry

Many customers still prefer a contact center connection. How can banks leverage new technologies to maximize call center efficiency and increase client engagement? 86 percent of consumers today list email as their top contact line 65% still say phone calls are their preferred connection methods. Recent research from McKinsey found that contact center call volume …

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If the OTP entered is correct, then the user can log in to their account.

How does the 2FA scenario above protect our account from hackers? The Anti-Phishing Working Group states that almost 70% of the initial compromise systems come from phishing. Likewise, account takeover is most often done by tricking someone into filling out a fake login form to obtain credentials from the victims. Another scenario, hackers can also …

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The Role of the Contact Center in Acquiring New Customers

Are you looking for a solution to improve your customer support? most companies, no matter your company level, are also looking for solutions and continuous improvement of contact center services. Contact Center is the spearhead for retaining your real clients, and attracting new ones. And for that reason, you shouldn’t underestimate it. Therein lies the …

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Buying VS Leasing a Printer. Discover Which Solution is Best for Your Business

Buying vs leasing office equipment is a question that often comes to the mind of many business owners – no matter how big or small the company is – when thinking about upgrading or installing new technology in their offices. Every business owner budgets and balances their books each month, weighing expenses for the benefit …

Buying VS Leasing a Printer. Discover Which Solution is Best for Your Business Read More »

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