Articles

Cloud Managed Service is a type of cloud service where a third-party provider handles the management and maintenance of a company’s cloud infrastructure. Here are some benefits of using managed cloud services: Cost savings: Managed cloud services can help companies save money by eliminating the need for internal IT staff and reducing costs associated with […]

Cloud migration refers to the process of moving data, applications, or other IT resources from on-premises environments to cloud-based infrastructure. Here are some benefits and advantages of cloud migration: Cost savings: Cloud migration can reduce IT infrastructure costs by eliminating the need for expensive hardware, software, and maintenance. Cloud providers typically offer a pay-as-you-go pricing

What is Cloud Backup? Cloud Backup is a service solution that protects applications, data, and systems on a server securely. Its primary function is to restore company data in the event of a disaster such as computer hacking, theft, and other data loss risks, ensuring uninterrupted business activities. This is crucial to prevent business data

Cloud migration can present a number of challenges, especially for organizations moving their entire IT infrastructure to the cloud. Some common issues that may arise during cloud migration include: Data security: One of the biggest concerns during cloud migration is ensuring the security of sensitive data. Organizations must ensure that their cloud service provider has

In today’s digital age, data is becoming the most valuable asset for many organizations. However, the risk of data loss due to disasters, both natural and artificial, is always a real threat. In this context, disaster recovery services are emerging as a crucial solution to maintain business operational continuity. These services not only help in

Many customers still prefer a contact center connection. How can banks leverage new technologies to maximize call center efficiency and increase client engagement? 86 percent of consumers today list email as their top contact line 65% still say phone calls are their preferred connection methods. Recent research from McKinsey found that contact center call volume

How does the 2FA scenario above protect our account from hackers? The Anti-Phishing Working Group states that almost 70% of the initial compromise systems come from phishing. Likewise, account takeover is most often done by tricking someone into filling out a fake login form to obtain credentials from the victims. Another scenario, hackers can also

Are you looking for a solution to improve your customer support? most companies, no matter your company level, are also looking for solutions and continuous improvement of contact center services. Contact Center is the spearhead for retaining your real clients, and attracting new ones. And for that reason, you shouldn’t underestimate it. Therein lies the

Cloud computing was not very popular when it was first introduced. How things have changed since then. Not only is the cloud immensely popular, but it is now the norm for business applications and services. So much so that the big choice today is between public and private clouds. Which one is better? Like most

To defeat your enemy, you must know your enemy. Here is what Sun Tzu’s masterpiece says about strategy, The Art of War. This age-old adage still holds today, even on the cutting edge of technology, where a battle happens between hackers on the one hand and the cybersecurity industry on the other. So what do