Articles

Benefits of Cloud Migration and Its Advantages

Cloud migration refers to the process of moving data, applications, or other IT resources from on-premises environments to cloud-based infrastructure. Here are some benefits and advantages of cloud migration: Cost savings: Cloud migration can reduce IT infrastructure costs by eliminating the need for expensive hardware, software, and maintenance. Cloud providers typically offer a pay-as-you-go pricing

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Cloud Backup : Cost-Effective Solution for Data Management

What is Cloud Backup? Cloud Backup is a service solution that protects applications, data, and systems on a server securely. Its primary function is to restore company data in the event of a disaster such as computer hacking, theft, and other data loss risks, ensuring uninterrupted business activities. This is crucial to prevent business data

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Disaster Recovery Services: A Comprehensive Review

In today’s digital age, data is becoming the most valuable asset for many organizations. However, the risk of data loss due to disasters, both natural and artificial, is always a real threat. In this context, disaster recovery services are emerging as a crucial solution to maintain business operational continuity. These services not only help in

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Contact Center Modernization in the Banking Industry

Many customers still prefer a contact center connection. How can banks leverage new technologies to maximize call center efficiency and increase client engagement? 86 percent of consumers today list email as their top contact line 65% still say phone calls are their preferred connection methods. Recent research from McKinsey found that contact center call volume

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If the OTP entered is correct, then the user can log in to their account.

How does the 2FA scenario above protect our account from hackers? The Anti-Phishing Working Group states that almost 70% of the initial compromise systems come from phishing. Likewise, account takeover is most often done by tricking someone into filling out a fake login form to obtain credentials from the victims. Another scenario, hackers can also

If the OTP entered is correct, then the user can log in to their account. Read More »

The Role of the Contact Center in Acquiring New Customers

Are you looking for a solution to improve your customer support? most companies, no matter your company level, are also looking for solutions and continuous improvement of contact center services. Contact Center is the spearhead for retaining your real clients, and attracting new ones. And for that reason, you shouldn’t underestimate it. Therein lies the

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