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Many customers still prefer a contact center connection. How can banks leverage new technologies to maximize call center efficiency and increase client engagement? 86 percent of consumers today list email as their top contact line 65% still say phone calls are their preferred connection methods. Recent research from McKinsey found that contact center call volume

How does the 2FA scenario above protect our account from hackers? The Anti-Phishing Working Group states that almost 70% of the initial compromise systems come from phishing. Likewise, account takeover is most often done by tricking someone into filling out a fake login form to obtain credentials from the victims. Another scenario, hackers can also

Are you looking for a solution to improve your customer support? most companies, no matter your company level, are also looking for solutions and continuous improvement of contact center services. Contact Center is the spearhead for retaining your real clients, and attracting new ones. And for that reason, you shouldn’t underestimate it. Therein lies the

Cloud computing was not very popular when it was first introduced. How things have changed since then. Not only is the cloud immensely popular, but it is now the norm for business applications and services. So much so that the big choice today is between public and private clouds. Which one is better? Like most

To defeat your enemy, you must know your enemy. Here is what Sun Tzu’s masterpiece says about strategy, The Art of War. This age-old adage still holds today, even on the cutting edge of technology, where a battle happens between hackers on the one hand and the cybersecurity industry on the other. So what do

As hackers get more innovative, the need to protect your digital assets and network devices grow. Even so, IT security can be expensive. A significant breach costs the organization far more. Major misconduct can jeopardize the health of a small business. The IT security team can follow an incident response plan as a risk management

Buying vs leasing office equipment is a question that often comes to the mind of many business owners – no matter how big or small the company is – when thinking about upgrading or installing new technology in their offices. Every business owner budgets and balances their books each month, weighing expenses for the benefit

More and more companies are using IT Managed Services. It’s not hard to see why. Businesses are increasingly dependent on information technology. So many companies realize that they can save costs while staying ahead of the competition in the development of Information technology. By using IT Managed Services, companies can increase efficiency. This is because