The COVID-19 pandemic is not an obstacle to digital transformation, including contact centers in the banking and financial technology industries. Currently the contact center is not only a medium for customer complaints, but also as a revenue generator through up sell and cross sell processes. In addition, Inbound calls can also be classified as hot leads because incoming complaints can be considered as potential in the future. Then, how can technology support the development of a contact center as a revenue generator and get leads?
Artificial Intelligence or artificial intelligence has become one of the important things today, also for companies and agencies, especially in the business and operational side.
One of the applications of this AI is in handling and interacting with customers, especially in the contact center more effectively and efficiently. Make sure you join this webinar to get the latest insights on AI implementation in contact centers:
- Date : 27 September 2022
- Time: 08.30-11.30 WIB