VIU

Viu Tunes in Customers with VisioNet Contact Center Solutions

VIU’s contact centres manage a significant number of customer contacts a year. Everything from product presales to postsales, telephone calls about subscribtion and price, email requests to clarify setup instructions, a live chat to discuss problem connection, and subscribtion registration information funnelled from web forms. It’s a lot to consolidate and manage, drawing information from service partners.

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